Frequently Asked Questions
| Q: |
I'm getting the message: The Server Is Unavailable/Unreachable/Not Responding. I'm getting the message: GPRS Is Unavailable/Unreachable/Not Responding. |
| A: | Try moving to a different location. There could be a network problem in your area. |
| Q: | I have pressed every key on the phone but I can't turn off the application. |
| A: | Press and hold END (Red Button) for at least 2 seconds. |
| Q: | I can't turn on the phone. |
| A: |
Make sure that the battery is connected properly. Make sure that the battery is charged. Connect the battery charger to the phone make sure that the phone is being charged there should be an indicator on the phone display that shows that battery is being charged. If you can't see the indicator try connecting the battery charger to a different electrical outlet. |
Mobile FinanceBefore You Start:Close all open windows, Restart your computer and try again. Make sure your Internet Connection is still alive and you didnt lose it. Make sure you have Internet Explorer 6/7. If you don't then you can download them for free from the Microsoft home page or from here: Internet Explorer 6; Internet Explorer 7. Delete your current cache, cookies and temporary Internet files: Close all explorer windows. Right click with the mouse on the Internet explorer icon on the desktop and select properties. Internet Explorer 6 Users: Select Delete cookies OK Select Delete Files Select Delete All Offline Content OK. Internet Explorer 7 Users: Select Delete Delete Files Yes Delete Cookies Yes. |
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| Q: | I have entered the User Name and Password and nothing happened. |
| A: |
Make sure you don't have a Pop-up Blocker or ad Blocker installed. If you have a Pop-up blocker, you need to disable it: Open Internet Explorer Go To Tools Pop-up Blocker Turn off Pop-up Blocker. Make sure you dont have a firewall installed and if you do then contact your system administrator. |
| Q: |
If you're getting one of these messages: "Network Connection Refused by the Server" "Host Unavailable" "502 Service Temporarily Overloaded" "408 Request Timeout" "' 404File Not Found" "400 Bad File Request" "Unable to Locate Host" |
| A: | Try refreshing the web page by pressing F5 or CTRL+F5. Make sure you have the correct address. |
| Q: |
If you're getting one of these massages: "Incorrect user name or password" "401 Unauthorized" "403 Forbidden/Access Denied" "User Name / Password incorrect" |
| A: |
Make sure you have entered the correct User Name and Password and pay a close attention to Capital letters. Make sure you have the correct permissions to this page, if you dont have the correct permissions then contact your system administrator. |
Trading chart |
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| Q: | Are there any components such as Dot net framework or Java RTM needed to use the chart? |
| A: | The Chart is based on DHTML, JavaScript and VML therefore there are no prerequisites. |
| Q: | Would I need the system administrator to open a special PORT ? |
| A: | The Chart is 100% firewall friendly and required only the standard ports (80 & 443). |
| Q: | Could the chart be used with 56k mode? |
| A: | Yes, the chart does not require broadband connection |
Data Stream |
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| Q: | What format is used to deliver the data? |
| A: | We can use several data formats to deliver data ranging from Binary stream to XML. |
| Q: | How fast is the data stream? |
| A: | The speed of the stream is limited only by the bandwidth of the connection between the sending and receiving servers. |
| Q: | Could you provide delayed and Real-time data in the same stream. |
| A: | Yes, in addition we can mix different data from different sources. |
IFP Market Trader |
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| Q: | What is the Market Trader? |
| A: | The unified trading platform is a framework based trading platform that includes all the necessary tools and application to enable an on-line broker. |
| Q: | What technologies is it based on? |
| A: | Microsoft DOT.NET, and JavaScript. |
| Q: | Does the platform include load balancing and redundancy capacities? |
| A: | Yes, the Market Trader includes all the above capacities to make sure it delivers 99.9% uptime. |
Mobile Trading |
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| Q: | Do I need a special mobile handset to use the Mobile Trading? |
| A: | The application could run on almost any common handset, the only requirement is that it supports J2ME MIDP-2.0. |
| Q: | Could the Mobile Trading connect the other trading applications other then the Market Trader |
| A: | IFP can integrate the product to any API enabled trading solution. |